This Privacy Policy describes how Nerida (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from our store.

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1. Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We refer to any information that can uniquely identify an individual as “Personal Information.”

• Device Information:

  • Examples: Web browser version, IP address, time zone, cookie data, and how you interact with our perfume and skincare collections.

  • Purpose: To load the Site accurately and perform analytics to improve our store’s performance.

  • Source: Collected automatically via cookies and log files.

• Order Information:

  • Examples: Name, shipping address, email address, and phone number.

  • Purpose: To fulfill your orders, arrange for shipping via our courier partners, provide invoices, and communicate with you regarding your delivery.

  • Note on Payment: We exclusively use Cash on Delivery (COD). We do not collect or store credit card numbers or bank details on this Site.

• Customer Support Information:

  • Examples: Information provided during email, chat, or WhatsApp inquiries.

  • Purpose: To provide timely assistance and resolve issues.

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2. Sharing Personal Information

We share your Personal Information with service providers to help us fulfill our contracts with you. For example:

• Platform: We use WordPress and WooCommerce to power our online store.

• Shipping Partners: We share your name, phone number, and address with courier services to deliver your skincare and perfume orders and collect payment via Cash on Delivery.

• Legal Compliance: We may share information to comply with applicable laws, respond to legal requests, or protect our rights.

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3. Using Personal Information

We use your Personal Information to provide our services, which include: offering products for sale, shipping and fulfillment of your order, and keeping you up to date on new scents, skincare tips, and exclusive offers.

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4. Cookies

Our WordPress site uses cookies to improve your browsing experience. This includes “essential” cookies for cart functionality and “analytical” cookies to understand how you navigate our site. You can manage your cookie preferences through your browser settings.

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5. Retention

When you place an order, we will retain your Personal Information for our records for as long as necessary to fulfill the purposes outlined in this policy, unless you ask us to erase this information.

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6. Minors

The Site is not intended for individuals under the age of 14. We do not intentionally collect Personal Information from children. If you believe your child has provided us with data, please contact us at the email below to request deletion.

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7. Contact

For more information about our privacy practices, or if you have questions, please contact us by email or mail at:

Email: info@nerida.pk

Address: Plot no 11/54 opposite to pure gas, kot lakhpat Quaid-e-Azam Industrial Estate, Lahore, Pakistan.